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General Terms and Conditions of CANVORY

1. Scope

Our general terms and conditions available on the Internet apply to all orders in our online shop. We recommend that you print out your order details immediately after submitting your order together with the general terms and conditions underlying the order. We do not save the contract text. We will send you the order data by email. For security reasons, your order details are no longer accessible on the Internet. You can view past orders in your customer account. All offers and promotions in advertising material and in the online shop are only valid while stocks last. We ask for your understanding that the delivery is only made in normal household quantities. All prices are in euros or the respective selected currency including the respective statutory value added tax and plus shipping costs. Illustrations are for illustration, the description of the item is binding. The amount of the shipping costs can be found under point 7 of the terms and conditions or here. The shipping costs are also displayed during the ordering process.

2. Cancellation policy


You have the right to withdraw from this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding for you by your approval of the purchased item.

In order to exercise your right of withdrawal, you have to contact us (Xalara GmbH, Mentlgasse 2, AT-6020 Innsbruck, fax: +43 (0) 1 3052 364, email: [email protected]by means of a clear statement (eg a with letter sent by post, fax or email) informing you of your decision to cancel this contract. You can use the attached model withdrawal form, which is not required. You will receive immediately from us a confirmation of the receipt of such a revocation.

To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different type of delivery than the cheapest standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notice of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event, no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline for packaged goods is respected if you send the goods before the expiry of the period of fourteen days.

The consumer has to bear the costs of the insured return of the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling of the goods which is not necessary for the examination of the condition, characteristics and function of the goods.

End of revocation

3. Exclusion / termination of the right of revocation

A right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer and it expires prematurely in contracts for the delivery of sealed goods not suitable for return for reasons of health or hygiene, and sound or video recordings or computer software supplied in a sealed package when their seal has been removed or damaged after delivery. These include all aroma products such as flowers, oils, extracts, etc.

4. Contract language

The contract, order and business language is German.

5. Delivery area

Orders and deliveries are only possible within the European Union, the United States of America and Canada. If you want a delivery to non-EU countries, we will try to help you. The delivery takes place only in usual household quantities.

6. Validity of prices

The prices quoted on CANVORY are online prices in Euros (including VAT) unless expressly stated in a different currency.

7. Delivery costs

Delivery costs per order and delivery address: The respective delivery costs are displayed in the ordering process and can be viewed at the following link.

For items that are delivered by freight carrier due to their bulkiness or weight, we charge an additional shipping fee of € 35.00, regardless of the value of the goods.

7.1. Undeliverable shipments

In the event that a shipment can not be delivered, the Post will charge us a return fee of € 20.00 per shipment. In the case of incomplete or incorrect delivery address, refusal of acceptance, failure to pick-up or delivery, or similar. caused by the customer these costs will be charged to the customer and billed separately. Postage costs, return costs and any applicable COD charges are to be borne fully by the customer in this case.

8. Payment

What payment options do you have with your order?

8.1. Prepayment by free SEPA transfer

When choosing the payment method in advance, we call you our bank details in the order confirmation. For transfers from non-European foreign countries, any bank charges are to be borne by the customer. The total amount must be transferred to our account within 5 working days from receipt of the order confirmation. The delivery period begins with receipt of the total amount.

8.2. Credit card

You can order online with us by credit card. Simply select "Credit Card" under "Payment Method". We accept MasterCard and Visa. In addition to the credit card company, the card number and the validity period, we need the check digit of your credit card. The check digit is a 3-digit number on the back of your credit card, which ensures payment security on the Internet.

9. Late payment

Please note that additional costs will be incurred if you are in debt.


In the event of a debt default on a cash purchase, we are entitled to current interest at the rate of 1.65% per month (19.8% p.a.)